Atrium Hatch Natural Flat Weave Jute Rug

Absolutely. Our Artists collection lets you explore work from specific creatives, ideal if you're seeking a cohesive look or want to follow a favourite artist’s portfolio.

Yes — our dedicated Kids Wall Art Collection includes playful, gentle, and imaginative prints perfect for children’s bedrooms, nurseries, and playrooms.

We’ll always do our best to help, but as all artworks are made to order, there are a few timeframes to keep in mind:

• Within 24 hours: changes to artwork (image or size)
• Up to 72 hours: frame colour changes may be possible (we’ll need to check)
• Address changes: possible any time before dispatch
• After dispatch: no changes can be made

If you need to update your order, please contact us as soon as possible.

Yes — you can send your order directly to the recipient by entering their details at checkout. We don’t include pricing in our packages, so it’s perfect for gifting.

Each order includes both production and delivery timeframes:

Production

• Canvas, framed and poster prints: up to 7 business days
• Rolled prints: up to 5 business days

Delivery (Australia)

• Metro & regional: 3–5 business days
• WA, NT, TAS & rural: 5–10 business days

Once dispatched, you’ll receive tracking details to follow your delivery.

Shipping is calculated at checkout based on your location, order size and items in your cart. You’ll see the total before completing your order.

We’re here to help if something isn’t right and will always do our best to make it easy for you.

Damaged or faulty items

• Let us know within 30 days and send through a few photos
• We’ll organise a replacement or store credit for you

Change of mind

• Get in touch within 30 days
• Items need to be unused and in their original condition
• We can offer an exchange or store credit
• Return shipping costs are the customer’s responsibility
• Please note, custom orders are not eligible for change-of-mind returns

Both options use premium materials, but they offer different finishes:

Canvas prints are printed on polycotton artist canvas using archival inks, then stretched and gallery-wrapped over a 38mm timber frame. The image continues around the edges, creating a seamless, painterly, museum-style finish.

Paper prints are Giclée printed on archival-quality fine art paper, including 100% cotton rag options, producing sharp detail and a wide colour spectrum. They are typically framed behind UV-protective acrylic for a clean, refined, gallery-style look.

We offer three canvas options to suit different styles and spaces:

Stretched Canvas (Ready to Hang)

• Printed on premium polycotton artist canvas using archival inks for rich, long-lasting colour
• Professionally stretched and gallery-wrapped over a 38mm timber frame- Image wraps around the edges for a seamless finish
• Arrives ready to hang with pre-installed D-rings and hanging wire
  

Framed Canvas (Shadow Box Frame)

• Stretched canvas set within a solid timber shadow box frame
• Features a 5mm gap between the canvas and frame, creating a refined floating effect
• Frame moulding: 10mm wide × 55mm deep
• Adds approximately 40mm to the overall artwork size
• Arrives ready to hang with D-rings and wire
  

Rolled Canvas (Unframed)

• Printed on durable, museum-quality matte polycotton canvas using archival inks
• Delivered rolled in a protective tube- Includes a 60mm mirrored edge to allow for gallery wrapping
• Not ready to hang and requires stretching or framing

We use premium, archival materials across all artworks to ensure long-lasting quality:

• Archival inks for vibrant, fade-resistant colour
• Polycotton artist canvas for canvas prints, offering durability and a refined texture
• Fine art paper, including 100% cotton rag options, for exceptional detail and colour depth
• FSC-certified solid timber frames, sustainably sourced and precision-crafted
• UV-protective acrylic glazing, which is lightweight, shatter-resistant and protects your artwork

Each piece is made to order and individually quality checked before dispatch.

Yes — our ready-to-hang artworks arrive with everything you need for easy installation:

• Pre-installed D-rings & Hanging wire

This applies to:

• Framed prints
• Stretched canvas
• Framed canvas

Rolled prints (canvas or paper) are delivered unframed and are not ready to hang.

Absolutely — our team is happy to help. You can also use our “View in Room” app on your phone to preview artworks and find the perfect fit for your space. Download the Urban Road View in Room app.