Terms and Conditions

REPLACEMENT AND RETURNS POLICY

Urban Road will happily replace your artwork if a print arrives damaged or is not representative of the item chosen on the website.

Any damage should be reported as soon as possible, please log into your account, select 'Request Return` and complete the details for the return. Photographs of the damage must be supplied as proof, please email these to info@urbanroad.com.au. Please retain the original packaging as we may need to arrange for the collection of the damaged or faulty item.

In the case where a refund is issued, the refund will be facilitated through the original payment method. Please note, that gift vouchers cannot be refunded for cash. 

PRINT AND PRODUCTION

All Premium Art products are made to order in multiple warehouse locations across Australia. They require a 7-10 business day production time.

Urban Road artwork is printed on mediums that contain natural fibres, these may occasionally contain small slubs and/or minor imperfections and have slight colour variations, this is a natural part of the product and is not considered a fault.

PLEASE NOTE: Stylised lifestyle images displaying products on our website are for illustrative purposes only, colours may vary in real life.

 

EXPRESS PRODUCTION

Want it faster? Jump the queue with Express production.

Fast-track the production to 3 business days for all made-to-order Premium Art prints (including canvas, box frame canvas and framed prints).

The cost is AU AU $150.00 for up to 5 pieces of artwork.

If you require more than 5 prints, please get in touch with us at info@urbanroad.com.au for an Express Production quote.

PLEASE NOTE:

• Express production is NOT express shipping. It simply refers to fast-tracking the production time taken to create your beautiful artwork. All shipping timeframes vary and are dependent on the courier and delivery location. Shipping guidelines  can be found here.
• Express Production is not available during peak promo periods.

 

CUSTOM ORDERS

Can’t find the right size for your space? We can certainly assist you with custom sizes.

Please contact us at info@urbanroad.com.au with your chosen artwork and your desired size and frame colour and we can quote you. Size limitations apply and may vary with each product.

PLEASE NOTE: Custom orders are not included in any promotional sales or discounts and are not eligible for return under the Change of Mind Policy.

 

PRE-ORDERS

Getting in early on our upcoming products? Pre-orders are listed with an estimated date for dispatch, which may be delayed pending production.

Please allow some additional days from the estimated listed date for us to prepare and dispatch your order. If we can dispatch earlier, we will prioritise your order.

If you have any questions, or concerns, regarding your pre-order, feel free to contact us at info@urbanroad.com.au

 

CHANGE OF MIND POLICY

If you have changed your mind, please log into your account, select 'Request Return' to submit a return request within 21 days and we will happily offer a store credit or exchange on an eligible item.

If you wish to make a return, we will provide a store credit to the value of the Goods cancelled or returned less any delivery, return, cancellation or restocking charges (where applicable).

Please choose carefully when purchasing as the below items are not eligible for Change of Mind returns:

• Any items purchased as part of a promotional period, floor stock, clearance page.
• Any bespoke size/designed products outside of our standard range of sizes & designs.
• All products that have been used and not in a resalable condition.
• All wallpaper that has been installed or partially installed.
• All rolled prints that have been framed by a third party.
• All rug products.

 

CANCELLATION POLICY

At your discretion you may elect to cancel your order for any Standard Range item at any time prior to delivery or pick up.

Your refund will be processed less a 10% restocking & administration fee.

SHIPPING 

Our delivery fees are variable and depend on multiple factors including but not limited to the size, weight, and type of products you order, as well as the shipping destination being Metro, Regional or Remote.

During the checkout process, we will display the delivery fee for your specific order, so you'll know the total price upfront. For more information visit our shipping page here.

Please note:

• We are unable to change the delivery address once the goods are dispatched.

PAYMENT OPTIONS

Urban Road accepts payment by Credit Card, PayPal and AfterPay. Payment is required before an order can be processed. For international orders, we accept payment by PayPal or credit card only. 

PROMOTIONS AND SALE

If you want to be the first to know about our sales and promotions sign up for our newsletter or follow our blog for more information.

Promotions, discounts and promotional codes are valid for the advertised dates and times only and cannot be extended. Discounts cannot be applied to orders placed outside the advertised promotion times.

If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.

All promotions are available to Australian residents only. Unless specified, all promotions are available to retail customers only. 

Promotions cannot be combined with other promotions. All promotional codes and special offers are not redeemable for cash, cannot be used to purchase gift cards,  cannot be redeemed against prior purchases, are non-transferable, and do not apply to Trade and wholesale customers. Only one promotional code or special offer can be applied per transaction.

Promotions do not apply to shipping, GST duties or similar services. Unless specified, promotions do not apply to gift vouchers or pre-order items. 

Please note that international orders, outside of Australia are excluded from promotions & sales.

Promotional or Sale items are NOT eligible for 'change of mind' returns. Once your order has been placed no amendments or cancellations can be made.

For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower-priced item.

Promotional items are available only while stocks last 

Urban Road can, at its sole discretion, extend or terminate a Promotion at any time. 

CURRENT PROMOTIONS:

Promotion runs from 06.00 am AEST 15/08/2023 until sold out.

Available to Australian residing, Wholesale customers ONLY.

 

Discount Conditions:

20% off Selected Artwork – ‘On Sale’ page (visible when logged in as a wholesaler)

Only available in frame colour and sizes as shown – no variations valid with this discount.

Artworks may not be individually boxed, or group boxed if multiple are ordered.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Promotions cannot be combined with other promotions or products.

The sale excludes Gift Vouchers.

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

Commission Factory: AU AU $15.00 off Minimum spend of AU AU $150.00

Promotion Period: Ongoing.

Promotion: AU AU $15.00 off with a minimum spend of AU AU $150.00. 

Promotion Details: Spend a minimum of AU AU $150.00 in one transaction and receive an AU AU $15.00 discount when the correct code sent in the previous order is applied at checkout.

Available to Australian residing customers ONLY. Excludes Wholesale customers.

It is not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.

New customers only.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Single-use only, one code redemption per customer.

Sale excludes international orders. All orders placed outside of Australia will not be included in promotional pricing. 

Promotion cannot be backdated to or used for purchases made outside the Promotion Period

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

Newsletter Subscribers: AU $50.00 off first order over AU $500.00

Promotion Period: Starting on Feb 17th, 2024

Promotion: AU $50.00 off first order over AU $500.00. 

Promotion Details: Spend over AU $500.00 in one transaction and receive a AU $50.00 discount when the correct code sent to the email is applied at checkout.

Available to Australian residing customers ONLY. Excludes Wholesale customers.

It is not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.

New customers only.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale only applies to full price products.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Sale excludes international orders. All orders placed outside of Australia will not be included in promotional pricing. 

Single-use only, one code redemption per customer.

Promotion cannot be backdated to or used for purchases made outside the Promotion Period

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

Welcome First Order Retail: AU $15.00 off Minimum spend of AU $150.00

Promotion Period: Ongoing.

Promotion: AU $15.00 off with a minimum spend of AU $150.00. 

Promotion Details: Spend a minimum of AU $150.00 in one transaction and receive a AU $15.00 discount when the correct code sent to the email is applied at checkout.

Available to Australian residing customers ONLY. Excludes Wholesale customers.

It is not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.

New customers only.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Sale excludes international orders. All orders placed outside of Australia will not be included in promotional pricing. 

Single-use only, one code redemption per customer.

Promotion cannot be backdated to or used for purchases made outside the Promotion Period

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

 

Thank You Offer Retail: AU $15.00 off Minimum spend of AU $150.00

Promotion Period: Ongoing.

Promotion: AU $15.00 off with a minimum spend of AU $150.00. 

Promotion Details: Spend a minimum of AU $150.00 in one transaction and receive a AU $15.00 discount when the correct code sent in the previous order is applied at checkout.

Available to Australian residing customers ONLY. Excludes Wholesale customers.

It is not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.

New customers only.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Sale excludes international orders. All orders placed outside of Australia will not be included in promotional pricing. 

Single-use only, one code redemption per customer.

Promotion cannot be backdated to or used for purchases made outside the Promotion Period

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

Welcome Offer Wholesale: 10% off Minimum spend of AU $199.00

Promotion Period: Ongoing.

Promotion: 10% off with a minimum spend of AU $199.00.

Promotion Details: Spend a minimum of AU $199.00 in one transaction and receive a 10% discount when the correct code sent to the email is applied at checkout.

Available to Australian wholesale customers ONLY. Excludes Retail customers.

It is not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.

New customers only.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Single-use only, one code redemption per customer.

Promotion cannot be backdated to or used for purchases made outside the Promotion Period

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

Abandoned Cart: 10% off Minimum spend of AU $150.00

Promotion Period: Ongoing.

Promotion: 10% off with a minimum spend of AU $150.00. 

Promotion Details: Spend a minimum of AU $150.00 in one transaction and receive a 10% discount when the correct code sent to the email is applied at checkout.

Available to Australian residing customers ONLY.

It is not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.

New customers only.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Single-use only, one code redemption per customer.

Promotion cannot be backdated to or used for purchases made outside the Promotion Period

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

 

20% off Sitewide for Urban Road customers with a unique code (Social Media Ad)

Promotion period: Ongoing.

Promotion: 20% off with a minimum spend of AU $199.00.

Promotion Details: Receive a 20% discount when the correct code is applied at checkout.

Available to Australian residing customers ONLY. Excludes Wholesale customers.

It is not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.

New customers only.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Single-use only, one code redemption per customer.

Promotion cannot be backdated to or used for purchases made outside the Promotion Period.

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

 

20% off Sitewide for Urban Road customers with a unique code (Artlovers EBOOK Subscribers) 

Promotion period: Ongoing.

Promotion: 20% off with a minimum spend of AU $199.00.

Promotion Details: Receive a 20% discount when the correct code is applied at checkout.

Available to Australian-residing customers ONLY. Excludes Wholesale customers.

Not to be used in conjunction with any other offer. Promotion cannot be combined with any other promotions or products.

New customers only.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Single-use only, one code redemption per customer.

Promotion cannot be backdated to or used for purchases made outside the Promotion Period.

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

 

30% off RRP Storewide: Three Birds Dream Discount Card Program

Promotion period: 1st June 2024 – 31st May 2025

Promotion: 30% off RRP Storewide

Promotion Details: 

Offer available to Three Birds Dream Discount cardholders only 

Available to Australian residing customers ONLY. Excludes Wholesale customers.

It is not to be used in conjunction with any other offer.

Promotion cannot be combined with any other promotions or products.

Promotions and sales are valid for the advertised dates & times only and cannot be extended.

Sale excludes all made-to-order items.

Sale excludes all pre-order items.

Sale excludes Gift Vouchers.

Single-use only, one code redemption per customer.

Sale excludes international orders.

All orders placed outside of Australia will not be included in promotional pricing. 

Promotion cannot be backdated to or used for purchases made outside the Promotion Period

Please choose carefully, as all promotion items are not eligible for change-of-mind refunds or returns.

The offer is subject to the Three Birds Dream Discount Terms and Conditions and Privacy Policy, plus Urban Road General Terms and Conditions and Privacy Policy which are available online threebirdscard.com

AFTERPAY

Afterpay offers instalment plans for online shoppers 

Buy what you want today, and pay for it in four instalments, interest-free.

The payment platform allows you to purchase in four instalments, due every 2 weeks. For example, if you purchase an item for AU $200.00 you will pay it in four smaller instalments. There is no additional cost to use Afterpay so long as you pay on time.

 

 

THE NITTY-GRITTY:

The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be withdrawn at the time of purchase, with the remaining payments made periodically over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks, for all orders under AU $500.00 your first payment will be made in 14 days, with the total amount being paid within 8 weeks. 

Your payment schedule will be emailed to you. 

If you fail to make any of the payments, you will incur a late payment fee of AU $10.00 with a further AU $7.00 added 7 days later if the account remains unpaid. 

FAQ

Who can apply:

- Must be 18 years of age;

- Must be an Australian citizen or a resident;

- Australian debit or credit card holder. 

Urban Road has partnered with Afterpay to provide you with more payment options. Afterpay is not an Urban Road payment plan. 

We ask that you read the information provided before deciding if this is the right payment plan for you. Shop responsibly.

 

To find out more information, or receive confirmation, please contact Afterpay directly: www.afterpay.com.au/terms/

Available to approved applicants only. 

 

 

PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used by this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

name and job title

contact information including email address and phone number

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

WHAT WE DO WITH IT

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails and SMS messages about new products, special offers or other information that we think you may find interesting using the email address that you have provided. You can opt out of this at any time by contacting our team.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE IT

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

HOW LONG WE KEEP IT

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. After this period, your data is irreversibly deleted. Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states. You are deemed to accept and agree to this by using our site and submitting information to us. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site. Steps We take to secure and protect your data include: ensuring that your connection to our website is secure; and ensuring that internal access to all personal information we hold is secured by appropriate measures.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at info@urbanroad.com.au and we will promptly correct any information found to be incorrect.

 

 

AGREEMENT OF TERMS

By placing an order with Urban Road you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.

 

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