QLD Weather Update: Shipping & Support Delays

An Update on Our Services

We wanted to keep you in the loop as our team continues to work through the impacts of the recent severe weather in Queensland. 

While we’re doing everything we can to get back on track, some delays are still in place, and we appreciate your patience as we navigate this together.

Customer Support Delays

Our Queensland-based contact centre remains impacted, meaning response times may be slower than usual. 

Our customer service team is still here to help, but it may take us a little longer to get back to you. Rest assured, we’re prioritising all enquiries and working as quickly as we can to assist you.

For urgent questions, please reach out at info@urbanroad.com.au, and we’ll do our best to help as soon as possible.

Shipping Delays in South East QLD & Northern NSW

Our QLD warehouse was without power until late Wednesday March 12th, which means shipping delays are ongoing for this region. 

Additionally, extreme weather has affected our delivery partners, causing longer shipping times to Southeast QLD and Northern NSW. 

If you’ve placed an order, we appreciate your patience as we work with our couriers to get everything moving again.

Keeping You Updated

We’re committed to keeping you informed every step of the way. If your order has been impacted, you’ll receive an individual update via email so you know exactly what’s happening.

We know delays are frustrating, and we can’t thank you enough for your support. Our team is doing everything we can to get back to normal, and we truly appreciate you sticking with us.

We’ll continue to provide updates as the situation improves. In the meantime, thank you for your understanding - we hope you’re staying safe and well!